Error Reference
When an Apollo model run completes with status COMPLETE_ERROR, the
response includes two fields:
Error details must not be surfaced directly to patients. Present a neutral message and prompt the patient to repeat the recording where applicable.
Error codes
ERR_RECORDING_INVALID_FORMAT
One or more recordings were not in a supported file format.
Supported formats: FLAC, MP3, MP4, Ogg, WebM, WAV
Affects: Either or both recordings.
Recommended action: Verify the file format of both recordings and convert if necessary before submitting a new model run.
ERR_RECORDING_TOO_SHORT
One or more recordings contained less than the minimum required amount of speech.
Minimum speech duration: 15 seconds per recording
Affects: Either or both recordings.
Recommended action: Ask the patient to speak continuously for at least 15 seconds per recording and submit a new model run.
ERR_RECORDING_TOO_LONG
One or more recordings exceeded the maximum allowed length.
Maximum recording length: 3 minutes per recording
Affects: Either or both recordings.
Recommended action: Trim the affected recording and submit a new model run.
ERR_TRANSCRIPTION_FAILED
No speech was detected in one or more recordings.
Affects: Either or both recordings.
Recommended action: Check audio quality of both recordings. Ask the patient to record in a quiet environment with a working microphone.
ERR_INTERNAL
An internal error occurred during model processing.
Recommended action: Retry the model run. If the error persists, contact support@thymia.ai with the model run ID. Document the error for audit purposes.
Warnings
In a clinical context, results returned alongside warnings should be flagged to the reviewing clinician before acting on the results.
HTTP errors
A 404 response may indicate the 12-hour data deletion window has
passed. Ensure results and reports are stored before deletion occurs.
Next steps






